Refund & Cancellation Policy
Last updated August 2026
Exponit Labs supplies pharmaceutical products through authorised distribution channels (stockists and retailers) and does not sell medicines directly to consumers through this website.
No refunds or cancellations
All sales are final. Exponit Labs does not provide refunds, and orders cannot be cancelled once placed. As the products are prescription medicines, this policy applies without exception for change of mind, ordering errors, or any reason other than the limited replacement case below.
Damaged, defective or incorrect goods
In place of a refund, goods that are damaged, defective, expired, or incorrectly supplied may be eligible for replacement only. Such issues must be reported within 7 days of receipt, with batch details and supporting photographs, and are subject to verification and our quality and regulatory checks. Approved cases are resolved by replacement of stock, no monetary refund is issued.
Trade partners
Returns, replacements and credit notes for stockists and retailers are additionally governed by the agreed trade terms with Exponit Labs and applicable pharmaceutical regulations.
For any query regarding this policy, please contact us.